Code Corporation is committed to excellence in every way. Our dedication to providing an outstanding level of service and forging close working relationships with our customers has enabled us to establish an outstanding reputation for service and support, something we call CodeOne.

CodeOne offers customers a variety of service and support options designed to make the most of your hardware investment. Customers who purchase Code products may choose from a three-tier (Standard, Plus and Premier) Service Plan that meets their unique support and response time requirements.

CodeOne Datasheet »

	CodeOne Standard Plan	CodeOne Plus Plan	CodeOne Premier Plan
Access to Code's Knowledge Database	Included	Included	Included
Access to Code's Advanced Support Portal	Not Included	Included	Included
Factory Defect Coverage	Included	Included	Included
Warranty Period (The CR900FD, CR1200 and CR1400 come standard with the maximum warranty period of 5 years, the CR4100 comes standard with the maximum warranty period of 3 years, and the CR8000 comes standard with a maximum warranty period of 1 year)	CR900FD: 2 Years CR1000: 2 Years CR1200: 5 Years CR1400: 5 Years CR2/CR2500: 3 Years CR3/CR3500: 2 Years CR4100: 3 Years CR8000: 1 Year CodeXML® Modem: 3 Years	CR900FD: 2 Years CR1000: 3 Years CR1200: 5 Years CR1400: 5 Years CR2/CR2500: 4 Years CR3/CR3500: 3 Years CR4100: N/A CR8000: N/A CodeXML® Modem: 4 Years	CR900FD: 2 Years CR1000: 4 Years CR1200: 5 Years CR1400: 5 Years CR2/CR2500: 5 Years CR3/CR3500: 4 Years CR4100: N/A CR8000: N/A CodeXML® Modem: 5 Years
Non-covered repairs during warranty period (includes accidental damage and abuse) CR1000, CR1200, CR2, CR2500, CR3, CR3500, Modems	$$$	$$	$
Lost/Theft Replacement	Not Included	Not Included	One-time: $*
RMA Turnaround Time	14 days	7 days	1 day **
GoLive Support	No Discount	10% Discount	20% Discount
Discount on Replacement Accessories	No Discount	10% Discount	20% Discount
GoLive Support
On-Site Technical Support	Fixed fee per day (2 day minimum)
3 Business Days of Hotline Support	Fixed fee
On-Site Training	Fixed fee per day plus travel

Terms and Conditions

- Pricing is on a per unit basis
- Warranty period is not extended beyond 5 years
- Cables and handles (non-battery) have a 90-day warranty on factory defects
- Extended warranty program must be purchased within 90 days of purchase
- Repairs include all parts, labor and materials
- GoLive on-site support must be reserved at least 3 weeks prior to GoLive date for travel to be included
- Included travel is for the 48 Continental United States
- Hotline support ensures priority response of any issues
- Battery and battery handle warranties are not extendable
- Warranty period is not extended or restarted upon delivery of a refurbished or repaired unit
- Pricing and specifications subject to change without notification
- RMA turnaround time is exclusive of shipping time, holidays or delays. All units are shipped ground unless notified otherwise
* Original serial number required and registered with Code Corporation. Replacement unit is a repaired or refurbished unit at Code’s option
** Advanced shipping of replacement unit will occur within 1 business day with notification prior to 2PM MST. Units with custom software or custom configuration could take 2 business days to ship. Units are shipped ground method unless notified otherwise
- Other terms and conditions may apply. Please reference the warranty in the User Manual