CodeOne Datasheet >>

Code Corporation is committed to excellence in every way. Our dedication to providing an outstanding level of service and forging close working relationships with our customers has enabled us to establish an outstanding reputation for service and support, something we call CodeOne.

CodeOne offers customers a variety of service and support options designed to make the most of your hardware investment. Customers who purchase Code products may choose from a three-tier (Standard, Plus and Premier) Service Plan that meets their unique support and response time requirements.

For more information on CodeOne, including pricing, please contact a sales representative at (801) 495-2200.
  CodeOne Standard Plan CodeOne Plus Plan
CodeOne Premier Plan
Access to Code's Knowledge Database Included Included Included
Access to Code's Advanced Support Portal Not Included Included Included
Factory Defect Coverage Included Included Included
Warranty Period CR1200: 5 Years
CR2/CR2500: 3 Years
CR3/CR3500: 2 Years 		CR1200: 5 Years
CR2/CR2500: 4 Years
CR3/CR3500: 3 Years		 CR1200: 5 Years
CR2/CR2500: 5 Years
CR3/CR3500: 4 Years
Non-covered repairs during warranty period (includes accidental damage and abuse) CR1200, CR2, CR2500, CR3, CR3500, Modems
$$$
$$
$
Lost/Theft Replacement Not Included Not Included One-time:
$*
RMA Turnaround Time 14 days 7 days 1 day **
GoLive Support No Discount 10% Discount 20% Discount
Discount on Replacement Accessories No Discount 10% Discount 20% Discount
GoLive Support
On-Site Technical Support
Fixed fee per day (2 day minimum)
3 Business Days of Hotline Support
Fixed fee
On-Site Training
Fixed fee per day plus travel
 

Terms and Conditions

- Pricing is on a per unit basis
- Warranty period is not extendable beyond 5 years
- Cables and handles (non-battery) have a 90-day warranty on factory defects
- Extended warranty program must be purchased within 90 days of purchase
- Repairs include all parts, labor and materials
- GoLive on-site support must be reserved at least 3 weeks prior to GoLive date for travel to be included
- Included travel is for the 48 Continental United States
- Hotline support ensures priority response of any issues
- Battery and battery handle warranties are not extendable
- Warranty period is not extended or restarted upon delivery of a refurbished or repaired unit
- Pricing and specifications subject to change without notification
- RMA turnaround time is exclusive of shipping time, holidays or delays. All units are shipped ground unless notified otherwise
* Original serial number required and registered with Code Corporation. Replacement unit is a repaired or refurbished unit at Code’s option
** Advanced shipping of replacement unit will occur within 1 business day with notification prior to 2PM MST. Units with custom software or custom configuration could take 2 business days to ship. Units are shipped ground method unless notified otherwise
- Other terms and conditions may apply. Please reference the warranty in the User Manual

 
 
 
 

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